From design to commissioning
Customer service is at the heart of our business
Within its Cryogenics | Energy business line, Fives has built a strong reputation and a long-standing relationship with its numerous customers in the heat exchangers and cryogenic pumps world. Meeting its customers’ requirements and supporting them with a high-end expertise has always been Fives’ priority.
Brazed heat exchangers, cold boxes, core-in-drums, piston and centrifugal pumps – whatever the project needs – Fives, with its Cryogenics | Energy offer, supports its customer from start to finish.
Reliability, flexibility and reactivity are Fives’ top priorities in order to fully accompany its customers during the product’s entire lifetime.
From product design…
Each project is unique and always starts with a clear understanding of the customers' needs both at the heat exchangers and cryogenic pumps levels. Fives' Cryogenics | Energy business line sales team can rely on their strong engineering skills to deal with complex requirements and unusual specifications. Dedicated design engineers ensure that Fives' custom-designed equipment is perfectly fitted to the customer's project.
Fives' Research and Development specialists also provide expert advice in case of complex design challenges. Fives' Cryogenics | Energy business line also develops new products and applications for plate-fin heat exchanger and cryogenic pumps, according to customer requests and market demand.
…To manufacturing and product assembly…
Fives' Cryogenic | Energy business line has dedicated manufacturing and assembly workshops in France and in China for heat exchangers and in Switzerland for cryogenic pumps. Fives is uncompromising on the quality of its products and guarantees the superior performance of all of its equipment.
…To on-site installation, commissioning, and after-sales service
Fives' Cryogenic | Energy business line always goes beyond delivery, providing its customers with a complete service offering. A dedicated group of highly qualified and reactive field experts provides worldwide services within a very short lead time.
These services include :
- Support for installation and start-up.
- Emergency field services.
- Complete after-sales service dedicated to commissioning, spare parts supply, preventive maintenance and repairs directly on site or in Fives' workshops.